FAQs

Find help for someone

I’d like to find help for someone I know, where do I start?

The 26TEN network provides adult literacy support around the state. Have a look at the ‘Get help’ page on our website to find the right service for you. You can talk to us at 26TEN: 1300 00 2610 or email us: email@26ten.tas.gov.au

What type of support or learning opportunities are there?

26TEN providers are located statewide and can talk with you about different learning opportunities. These may include one-to-one support, informal group learning or classroom based learning.

How much does it cost?

It will depend on the type of support. One-to-one support is free, but some informal group learning or classroom based learning may incur a fee.

Do people need to join a class or program?

No. Many people prefer one-to-one support because they can learn at a time that suits them. If a person learns best in a group, or wants to join a class, we can put them in touch with the right person or providers.

What if we live in the country?

26TEN providers are located around the state. See our directory on the ‘Get help' page of the website, or contact us on 1300 00 2610 and we will assist you to find options for learning near you.

How do we a deal with a need for privacy?

People who need help with literacy and numeracy are often worried friends, family, or their employers will know they are getting literacy support. In country communities this can be even more of a concern because arranging transport to lessons can be difficult and hard to keep private.

Everything possible will be done to protect a client’s privacy and to find a place to learn that is convenient, safe and private.

Will there be tests or exams?

No. Clients may be asked to complete some literacy or numeracy tasks to help find learning ‘gaps’ or areas of need. This helps us work out where to start.

What do I need to do first?

You’ve done it! Visiting our website, finding out about your options and asking for advice are all great first steps. Contact us at email@26ten.tas.gov.au or call us on 1300 00 2610.

Help at Work

Is there a program that I can run in my workplace?

Yes. 26TEN offer free Literacy Awareness workshops to help explain the impact of low literacy, what to look for and what we can all do to help. There are also free plain English workshops to help improve communication with your staff, customers and stakeholders. Have a look at the 26TEN workshops page on the website for more information.

Are these workshops free?

Yes all the 26TEN workshops are free of charge. Contact us at email@26ten.tas.gov.au or 1300 00 2610 for more information.

Are there other programs available to help with literacy in my workplace?

Yes. 26TEN Literacy Awareness sessions and 26TEN Literacy Awareness sessions for your employees that can be designed and delivered for your workplace. Sessions range from 1 to 3 hours, and can be arranged by contacting 26TEN on the 1300 00 2610 or email@26ten.tas.gov.au.

Are there trainers who can run a program in my workplace?

Yes there are. It depends on the type of training you need and whether funding is required. Your nearest 26TEN providers will be able to advise you. You might be interested in the 26TEN Literacy Awareness Workshops as well as the 26TEN Plain English Training Workshops for your employees.

Can I get help for just one worker?

The best thing to do is to contact your nearest 26TEN provider to see how this might be handled. Go to the ‘Get help’ page on our website to find the right service for you. There are a range of options but because individuals all have different needs a plan will need to be tailored specifically.

How do I get started?

Contact the 26TEN network on 1300 00 2610 or email email@26ten.tas.gov.au and we will be able to advise you on the most appropriate strategy for your workplace.

Volunteer to help

Are there ways I can volunteer to help?

Yes, there are lots of opportunities. Most 26TEN providers recruit volunteers to assist with literacy support. Contact the 26TEN network on 1300 00 2610 or email email@26ten.tas.gov.au and we will put you in contact with a 26TEN provider that has a volunteering program.

Is training provided?

Yes. For example Libraries Tasmania volunteers must complete some units from the Community and Health Services Training Package. Or they may be able to demonstrate that they already have the skills and experience required in order to be a literacy tutor. Organisations like the Migrant Resource Centre and TasTAFE also use volunteers. You can check with them about their requirements. You’ll find contact details through our 26TEN directory.

Will I have to fill in forms to volunteer?

Yes. Organisations have their own induction process for volunteers but they will support you to do this.